Refund policy

To be eligible for a refund, your flowers or items must have not been received. Please note that we advise that someone is home for delivery, in the case there isn't, flowers are left on the door step in a shady area. We do not offer refunds for flowers that were damaged after dropping off, but we will replace florals via customer pick-up in extenuating circumstances.

To start a refund, you can contact us at tgfloraldesign@gmail.com. 

You can always contact us for any refund questions at tgfloraldesign@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if florals are damaged, wilted, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept refunds on sale items, gift cards, or any workshop sales.

Refunds
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tgfloraldesign@gmail.com.